1. Who We Are
Owl Smart Solutions Ltd ("we", "us", "our") is a United Kingdom registered fintech technology company specialising in eMoney platforms, crypto exchanges, trading platforms, and security-focused infrastructure.
2. What Data We Collect
We collect the following personal data when you interact with our website:
- Contact form submissions: Your name, email address, subject, and message content.
- Analytics data: Pages visited, time on page, device type, browser, approximate location (city/country), and referral source. This data is collected via Google Analytics 4 and is anonymised.
- Email correspondence: If you contact us by email, we retain your email address and message content.
- Phone calls: If you call us, we may retain your phone number for the purpose of returning your call.
We do not collect financial information, passwords, or sensitive personal data through this website.
3. How We Use Your Data
We use your personal data for the following purposes:
- To respond to your enquiries and provide requested services.
- To improve our website and services based on usage patterns.
- To send you information about our services, only if you have given consent.
- To comply with legal obligations.
4. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we process your data on the following bases:
- Consent: When you submit a contact form or subscribe to communications.
- Legitimate interest: To improve our website, respond to enquiries, and maintain business relationships.
- Legal obligation: To comply with applicable laws and regulations.
5. Data Sharing
We do not sell, trade, or rent your personal data to third parties. We may share your data with:
- FormSubmit.co: Processes contact form submissions on our behalf. See their privacy policy.
- Google Analytics: Collects anonymised website usage data. See Google's privacy policy.
- Law enforcement: If required by law or to protect our legal rights.
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Contact form data is retained for up to 24 months. Analytics data is retained according to Google Analytics' default retention settings.
7. Your Rights
Under UK GDPR, you have the following rights:
- Right of access: Request a copy of your personal data.
- Right to rectification: Request correction of inaccurate data.
- Right to erasure: Request deletion of your data ("right to be forgotten").
- Right to restrict processing: Request limitation of how we use your data.
- Right to data portability: Receive your data in a machine-readable format.
- Right to object: Object to our processing of your data.
- Right to withdraw consent: Withdraw consent at any time.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
8. Cookies
This website uses cookies for analytics purposes (Google Analytics). These cookies collect anonymised data about how visitors use our site. You can disable cookies in your browser settings at any time.
9. Security
We implement appropriate technical and organisational measures to protect your personal data, including HTTPS encryption, secure hosting, and access controls.
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.
11. Complaints
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint.
